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Warranty Information
Your L’Esperance guitar or bass has a 1 Year non-transferable warranty to the original owner. This warrants that the guitar will be free from defects in materials and workmanship, subject to the limitations contained herein and is extended to the original purchaser only. This warranty may not be transferred or assigned to any future owners or purchasers of said guitar.
What the warranty does not cover:
- Any instrument worked on by the customer.
- Unauthorized repair services done by any repairman/luthier
- Any instrument that has been altered in any way by the customer or a repairman/luthier.
- Any instrument where the serial number has been removed or modified.
- Any instrument not directly purchased from L’Esperance Guitars or an authorized dealer.
- Any damage due to accident, negligence or misuse.
- Shipping damage of ANY kind.
- Normal “wear and tear,” including but not limited to color fading, discoloration or damage to the original finish, worn frets, worn nut, strings, tuners, hardware and plating including but not limited to gold hardware.
- Any instrument that has been subjected to extreme humidity and heat or temperature.
- Any instrument that has been subjected to moisture.
- Any adjustments required for personal preference (string height, intonation, tuning, truss rod adjustments, pickup height, etc)
- Any factory installed electronics or hardware (electronics and hardware are covered by the respective manufacturers, but we increase your warranty to one year if the respective manufacturer's warranty period is less than 12 months).
- Any damage due to an act of nature.
- Cases, gig bags and/or any merchandise including but not limited to clothing, media, certificates, accessories.
L’Esperance Guitars shall not be liable for any special, indirect consequential, incidental or other similar damage suffered by the purchaser or any third party, including without limitation, damages for loss or profits or business or damage resulting from use or performance of the instrument, whether in contract or in tort, even if we have been advised of such damages. L'Esperance Guitars makes no express warranty of any kind whatsoever. All implied warranties are hereby disclaimed and excluded from this warranty. L’Esperance Guitars shall not be liable for any expenses, claims or suits arising out of or relating to any of the forgoing.
If the guitar malfunctions due to faulty materials and workmanship, at the sole discretion of L’Esperance Guitars, we may repair the guitar without charge. All shipping and insurance charges, including any perceived “collector” value, are the sole responsibility of the original owner/purchaser. Once the guitar arrives at our shop, we will determine whether the defect/defects are covered under the terms of this warranty. If it is found to be covered under the warranty, the repair will be done at no cost to the purchaser/original owner. If the repair is not covered under the warranty, you will be given an estimated cost to repair the issue (to the original owner/purchaser).
This warranty applies to all domestic and international sales.
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